5ers Privacy Policy — How We Protect the Personal Data of Malaysian Users

This Privacy Policy explains how 5ers collects, uses, stores, and protects your personal information. We are fully committed to keeping the data of our Malaysian users safe and secure.

Last Updated: 2026

1. Information We Collect

When you register or use the 5ers platform, we collect certain categories of information to ensure our services run smoothly and securely.

Account Information

This includes your full name, email address, phone number, date of birth, and username provided during the registration process. This information is required to create and verify your account.

Device & Browser Information

We collect technical information such as device type, operating system, browser version, IP address, and screen resolution. This data is used to optimise how the platform displays on your device and to identify any suspicious access attempts.

Payment Information (MYR)

To process deposits and withdrawals in MYR, we retain the necessary transaction records. However, your full bank card or banking account details are not stored directly by 5ers — they are handled by approved third-party payment providers and are subject to their own security standards.

Cookies and Usage Data

The 5ers platform uses cookies and similar technologies to record activity during your session, including pages visited, active session duration, and language preferences. This usage data helps us understand how users interact with the platform and improve the overall user experience.

2. How We Use Your Information

Information collected by 5ers is used solely for legitimate purposes necessary to operate the platform. The primary purposes are as follows:

  • Processing account registration and verifying user identity.
  • Enabling deposits and withdrawals in Malaysian Ringgit (RM) via supported payment methods.
  • Sending important notifications related to your account, transactions, or platform updates.
  • Improving platform performance and security based on usage patterns.
  • Complying with legal obligations and requirements from relevant authorities.
  • Investigating and preventing fraudulent activity or misuse of the platform.

5ers will not use your personal data for third-party marketing purposes without your explicit consent.

3. Cookies, Tracking & Data Storage

Cookie Usage

Cookies are small text files stored on your device when you visit the 5ers platform. We use cookies to maintain your login session, save your display preferences, and analyse usage patterns in aggregate. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.

Data Retention Period

Active account data is retained for as long as your account remains active. If an account is closed, certain records may be kept for a period required by applicable law or internal audit requirements. Data that is no longer needed will be securely deleted in accordance with established procedures.

Data Security

The 5ers platform protects your data using SSL encryption during transmission between your device and our servers. Access to personal data is restricted to staff who require it to perform their duties, and all access is logged for security audit purposes.

4. Sharing Information with Third Parties

5ers does not sell or rent users' personal data to any third party for commercial purposes. However, in certain circumstances, we may share necessary information with the following parties:

  • Payment Provider: Transaction details required for processing are shared with approved payment service providers to handle MYR deposits and withdrawals securely.
  • Statutory Authority: Where required by law or court order, 5ers will disclose the necessary information to the relevant authorities.
  • Technical Service Provider: Infrastructure and cloud service providers used to operate the platform may have limited access to the necessary data, subject to strict confidentiality agreements.

In all cases above, data is shared only to the extent necessary and on legitimate grounds — not for commercial purposes.

5. User Rights & How to Contact Us

Right to Access & Correction

As a 5ers user, you have the right to request access to the personal data we hold about you. If any information is inaccurate or outdated, you may request a correction or update via your account settings or by contacting our support team.

Right to Erasure

You may request the deletion of your personal data subject to certain conditions, including the settlement of all pending transactions and compliance with legally mandated retention periods. Deletion requests can be submitted via our support email.

Changes to This Policy

5ers reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or their registered email address. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

Contact Us

For any queries regarding data privacy, user rights, or reporting a data security breach, please contact the 5ers support team via:

Have More Questions About Your Data?

The 5ers team is here to help. Check our FAQ section or reach us directly through the in-platform support channels.

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